Master the hardest moments in management with our free guide to leading difficult conversations—packed with scripts, prep questions, and tips to help you speak with clarity and care.
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We’ve distilled the hard stuff into a practical, no-fluff guide that helps managers prepare, practise and deliver the 10 most common difficult conversations with empathy, confidence and clarity.
Get word-for-word conversation starters for 10 high-stakes moments, from probation outcomes to hygiene issues to performance feedback. No corporate waffle, no guesswork.
Each scenario includes reflection questions, common pitfalls to avoid, and a clear structure to help you think it through before you speak.
Learn how to say hard things without losing trust. Because avoiding the conversation isn’t kindness, it’s confusion.